Refunds & Cancellation

We get it. Plans change. Orders change. Kabhi kabhi tofu bhi late ho jata hai.
Yeh policy simple hai fair for you, fair for us.

1. Order Cancellations

You can cancel your order — but timing matters.

Delivery Orders:
Cancellation is only possible before preparation has started.
Once your order is being prepared, cancellation is not possible.

Pickup Orders:
You can cancel before preparation begins.
After that, the order is considered in process.

To cancel, contact us immediately:

📞 WhatsApp us
📧 Email us
📱 Contact through our website

If the order is eligible, we’ll cancel it and you won’t be charged.

If preparation has not started → No cancellation fee.

If preparation has started → cancellation may be refused and full charges may apply.

Simple.

We may issue refunds in situations like:

Please contact us within 24 hours of delivery.

Refunds are reviewed case-by-case.

Send us:

Email: support@spruitsuperfoods.com
WhatsApp: +91 9911855196

If approved, refunds are issued to the original payment method.

Processing time: 5–10 business days, depending on your bank/payment provider.

Refunds may not be issued if:

We encourage customers to review orders carefully before confirming.

Delivery times are estimates. Traffic, weather, and peak hours can cause delays.

If the delay is extreme and affects quality, contact us — we’ll review it fairly.

If you receive the wrong item, notify us immediately.
We’ll arrange a replacement or refund for the incorrect product.

If an order is not collected within the pickup window, we may dispose of it.
Refunds may not apply in such cases.

Once an order is placed, we generally cannot modify:

If changes are needed, cancel (if possible) and place a new order.

Spruit Superfoods
📧 support@spruitsuperfoods.com
📞 +91 9911855196
M204, Sector-3, Bawana Industrial Area, Delhi-110039

Fair. Clear. No drama.